Shipping Policy

Shipment Processing Time

All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Free Worldwide Shipping

We are proud to offer free worldwide shipping on all orders. This is our commitment to providing you with the best value.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can use this tracking number to follow your package's journey.

Customs, Duties, and Taxes

Vitoor is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Vitoor is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We ship to most countries worldwide. As mentioned above, shipping is free for all international orders. Please be aware that delivery times for international orders can vary based on the destination and local customs procedures.

Return & Refund Policy

For information on our return policy, please visit our Return Policy page. We stand by our commitment to hassle-free returns to ensure you are completely satisfied with your purchase.

For any questions about our shipping policy, please contact us at email support@vitoor.com